These terms and conditions apply to all orders and purchases made through Brand Who Store, which is available on www.brandwho.com (Website) and all subpages to the website. By ordering from the Website, you agree that these conditions apply between you and DP Tekstil Mağazacılık Dağıtım ve Pazarlama Turizm Ticaret A.Ş. (Brand Who) This website is hosted by Brand Who, with registered office in Istanbul, Turkey. This page, together with the documents referred, tells you the terms and conditions for which Brand Who supplies any of the products listed on the Website and the terms for which you may use our Website. Please read these terms and conditions carefully before using and ordering any products from our Website. By ordering any of our products you hereby agree to be bound by these terms and conditions.
1. How the contract is formed between you and Brand Who
1.1 After placing an order you will receive an e-mail from Brand Who acknowledging that we have received your order. This does not mean that your order has been accepted. Placing an order only constitutes an offer to Brand Who to buy a product.
1.2 All orders are subject to acceptance by Brand Who and are subject to availability. Acceptance of an order will be confirmed via e-mail that confirms that the product has been dispatched (the Shipping Confirmation). The contract between you and Brand Who is formed only when Brand Who sends you the Shipping Confirmation.
1.3 The Contract will relate only to those Products whose dispatch we have confirmed in the Shipping Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Shipping Confirmation.
1.4 In the event that Brand Who is unable to determine your residential address your order will not be valid. Brand Who claims the right in individual cases, to refuse orders.
2. Delivery and Shipping Charges
2.1 We will attempt to fulfill your order by the delivery date set out in the Shipping Confirmation or, if no delivery date is specified, within a reasonable time of the date of the Shipping Confirmation, normally within 3-5 days. Delivery dates are not guaranteed and delays may occur.
2.2 Brand Who ships all orders within Istanbul/Turkey using UPS and to all other countries using UPS or similar companies.
3. Unclaimed packages
3.1 If an order cannot be delivered or collected at a pick-up center, or if a shipment will be returned to us due to incorrect address, Brand Who charges 10TL as compensation for shipping, handling and other expenses (for shipments within Turkey). For all returned shipments from abroad, the customer will be responsible for all shipping charges related to the shipment.
4. Price and payment
4.1 The price of any Products will be as displayed on our website, except in the case of an error. Unless otherwise stated, these prices do not include delivery costs and payment fees, which will be added to the total amount due.
4.2 All prices include Turkish VAT at 18%. All countries within the European Union are shipped on a Delivery Duty Paid (DDP) basis, which means that taxes and duties are included in the price at checkout. Countries outside the European Union are shipped on a Delivery Duty Unpaid (DDU) basis, which means that the prices displayed are exclusive of all taxes and duties, as well as Turkish VAT. International orders are subject to and may incur taxes and duties as determined by the customs agency within the destination country. Payment of any duties and taxes is the responsibility of the recipient. Occasionally this may be listed as an additional postage fee. We apologize for any inconvenience this may cause, however Brand Who has no control over such fees.
4.3 Prices are liable to change at any time at Brand Who’s discretion, but changes will not affect any orders for which Brand Who have already sent a Shipping Confirmation.
5. Distance Selling Regulations
5.1 You have the right to exchange or return products (for a full refund) within 7 days of receiving them. The products have to be unused with labels and packaging intact. When you return or exchange products, you must cover shipping charges. As soon as we receive them, we will exchange your products or give you a full refund, depending on your wish. However, you will not be reimbursed for the original shipping charges. You must contact us before returning the products. If you do not contact us, you run the risk of not receiving your refund or exchange.
6. Events outside our control
6.1 Brand Who will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by any act, event, omission, non-happening, or accident outside our reasonable control, including (without limitation) industrial action, civil commotion, war, riot, terrorist act, fire, explosion, storm, flood, any natural disaster, impossibility of use of appropriate modes of transport, technological or communication problems (Force Majeure Event).
6.2 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavors to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
8.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by Brand Who of any default shall not constitute a waiver of any subsequent default. No waiver by Brand Who of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.