You can return any product you order from Brand Who within 30 days from the day of delivery without providing a reason for doing so. Products that are being returned may not be worn, washed or damaged.
To arrange a return you can email us at firstname.lastname@example.org and let us know which products you want to return.
After notifying our Brand Who Help Desk you can ship the product(s) you want to return, together with the invoice and the filled-in returns form, which you can find on the back of the invoice, for free with UPS.
Returns Address: Nesih Özmen Mah. Kiraz Sk. Emek İş Hanı no:15/1 Güngören, İSTANBUL
Our conditions for returning products are as follows:
The product you want to return should be shipped unworn and unwashed together with the original invoice and with the filled-in returns form on the back of the invoice. The product should be packed without any damage in their original packaging and then be returned to the returns address that Brand Who has provided you.
If the product that you want to return was billed to a corporation, you will have to prepare a corporate return invoice (‘iade faturasi’) and send it with your return package. If there is no corporate return invoice for corporate returns, we will not be able to complete these returns.
We cannot accept returns that don’t have their original packaging, or where the packaging is damaged, has a sticker from the cargo company on it, has duct tape on it, or where the original packaging is damaged in any other way. If we receive products in a damaged state we will return them to the sender and all extra shipping costs will be paid for by the customer.
If the product to be returned had any accessories when initially delivered, all these accessories have to be packed without any damages in their original packaging and need to be returned as well.
If because of the specifications of the product, it is not suitable to be returned or if by returning the product the expiration date will have passed and the product will be unsellable, the product cannot be returned.
Products that have been specially produced and/or are prepared for special occasions like New Years Eve, Valentine’s Day, Mother/Father’s Day cannot be returned. Specially imported products cannot be returned.
If you receive your product from brandwho.com make sure that it suits all the conditions stated above in our returns policy. If your returns are accepted we will refund the price of the returned product in the same way that you initially paid for your order. After sending you a confirmation email it can take up to 2 working days before we refund the money. If the returned product doesn’t meet the conditions stated in our returns policy, we will send the product with no extra fee back to your shipping address.
If the return of the product is completed and processed we will notify you by email. The price of the product will be refunded in the same way as your initial payment. If the payment was made by a wire transfer, we will refund the money using the IBAN number that you have stated on your returns form. If the payment was made by credit card we will refund the money to this credit card. The time it takes for the refund to show up on your bank statement may vary depending on your bank. If the refund takes longer than expected we advice you to contact your bank for more information.
You can exchange any product you order from Brand Who within 30 days from the day of delivery without providing a reason for doing so. Products that are being exchanged may not be worn, washed or damaged.
To arrange an exchange you can email us at email@example.com and let us know which products you want to exchange.
After notifying our Brand Who Help Desk you can ship the product(s) you want to exchange, together with the invoice and the filled-in returns form which you can find on the back of the invoice, for free with UPS.
Please clearly state ‘Exchange Request’ on the returns form and also be sure to write down which product you want to exchange for which color/size/number.
Once your request has reached us together with the product you wish to exchange, we will inspect it and if approved, we will ship your desired product within 1 working day, if it is in stock, without any extra shipping costs. If the product isn’t in stock we will refund you the price of the product in the same way as your initial payment was made.
Exchanges can only be made within the same model with a different color/size/number. You cannot exchange your product for a different type of product.
If you send your returns or exchanges with UPS Kargo, after you’ve contacted Brand Who to notify us you want to return/exchange, you will receive a confirmation email and won’t have to pay any shipping fees for the returns/exchanges. If you send your returns/exchanges without notifying Brand Who first, the shipping costs will not be covered by us.
When you receive your order please open the package with the courier present to make sure there is no damage to your order. If the package has been crushed, torn, opened, soaked, etc., or appears to have any other unexpected damage, don’t accept the package and ask for a written report with your complaint so the package can be shipped back to us by the shipping company.
Nesih Özmen Mah. Kiraz Sk. Emek İş Hanı No:19/4 Güngören İSTANBUL